pn16 Privacy Policy — Your Information Is Protected
This Privacy Policy describes how pn16 collects, uses, stores and protects the personal information of our users in Malaysia. We are committed to ensuring your data is handled transparently and responsibly.
Effective date: 1 January 2026 — This policy applies to all registered pn16 users.
1. Information We Collect
When you register and use the pn16 platform, we collect several categories of information to ensure the service operates properly and securely.
Account Information
During registration, we collect your full name, email address, phone number, date of birth and identity verification details required to confirm your eligibility as a user aged 18 and above.
Device and Browser Information
We automatically collect technical data such as device type, operating system, browser type, IP address, general location data (derived from IP) and session information. This data helps us identify suspicious access and improve platform compatibility across devices.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we retain payment method details such as bank name, partial account number (not the full number) and transaction records. We do not store any PIN numbers, banking passwords or complete credit card information.
Platform Usage Data
We record in-platform activity including matches wagered on, access times, transaction history, and interactions with platform features. This data is used for internal analysis, product improvement, and detection of unusual activity.
2. How We Use Your Information
Pn16 uses the information collected solely for the following purposes:
- Account management: To create, verify and manage user accounts, and to process login requests and password resets.
- Transaction processing: Processes deposits, withdrawals, and betting records accurately and securely in MYR.
- Platform improvements: Analyses usage patterns to improve the functionality, interface, and overall user experience of the pn16 platform.
- Security and fraud prevention: To detect and prevent unauthorised access, identity fraud and system manipulation.
- Legal compliance: To meet reporting and compliance requirements under applicable Malaysian law.
- Service communications: To send account-related notifications, transaction updates and important platform announcements.
Pn16 does not use user information for third-party marketing purposes without your explicit consent.
3. Cookies and Tracking
The pn16 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly.
Types of Cookies Used
- Session cookies: Used to maintain your login status during an active session. This cookie is automatically deleted when you close your browser.
- Preference cookies: Saves your preferences such as interface language and display settings.
- Internal analytics cookies: Collects anonymised usage data to help us understand how users interact with the platform.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect login functionality and navigation within the pn16 platform.
4. Data Storage & Security
Pn16 employs robust technical security measures to protect users' personal information from unauthorised access, loss, or misuse.
All sensitive data is stored on servers protected with industry-standard encryption. User passwords are never stored in readable format — they are stored in hashed form using a secure algorithm.
Account and transaction information is retained for as long as required for legal compliance and dispute resolution purposes, typically no more than seven years from the date of account closure.
5. Sharing Information with Third Parties
Pn16 does not sell, rent or share users' personal information with third parties for commercial purposes. Information is only shared in the following limited circumstances:
- Payment providers: Required transaction information is shared with local payment service providers (such as FPX and DuitNow) solely for the purpose of processing transactions.
- Legal requirements: pn16 will disclose information where required by a valid court order or Malaysian legislation.
- Fraud prevention: In cases of suspected fraud, relevant information may be shared with the appropriate authorities.
All third-party partners are bound by strict data protection agreements and are not permitted to use the information for any other purpose.
6. User Rights, Policy Changes & Contact Us
Right to Access, Correction and Deletion
As a pn16 user, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Correction: You may request corrections to any inaccurate or incomplete information via your account settings or by contacting customer support.
- Right to Deletion: You may request the deletion of your account and personal data, subject to mandatory retention requirements under applicable law.
- Right to Object: You may object to the processing of your data for specific purposes by contacting our support team.
Changes to the Privacy Policy
Pn16 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices or legal requirements. Users will be notified of any material changes via their registered email or an in-platform notice at least seven days before the changes take effect. The latest effective date will always be displayed at the top of this page.
How to Contact Us
For any queries, requests or complaints regarding your data privacy on the pn16 platform, please reach our team via the in-platform support channel after logging in, or by email at: [email protected]. We aim to respond to all enquiries within three business days.